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Peter Fletcher-Dobson

Pouwhakahaere Taupārongo | Deputy Chief Executive (Digital & Information), Te Wānanga o Aotearoa

Peter Fletcher-Dobson is a digital transformation leader with a proven track record in driving innovation across various sectors, including vocational education, financial services, and telecommunications. With a background in both corporates and tech start-ups, Peter founded Aotearoa’s first Fintech accelerator. Passionate about people-centred design, he leverages digital technology to promote equity for tangata whenua and improve life for all in Aotearoa. As Tangata Tiriti, he focuses on using digital innovation to foster inclusion and equity in customer experience.

Day 2

11:00

Fireside Chat: Designing with koha – Embedding Indigenous Values into Digital Experience

  • How Māori concepts like koha (reciprocal giving) are being used to reframe customer experience strategy and delivery

  • Why values-led design creates inclusive, culturally resonant experiences that benefit all users — not just Māori

  • Lessons from Te Wānanga o Aotearoa’s CX transformation journey, and how these principles can inspire broader systems change

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