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Kellie Hackney

Regional Vice President of Australia and NZ, Zendesk

Kellie Hackney is Regional Vice President, Australia & New Zealand at Zendesk, where she leads strategic growth and innovation across customer experience and service operations in the region. With extensive leadership across tech, customer success, and enterprise sales, Kellie excels at bridging business goals with customer-first thinking. At the Future CX Summit, she will bring a regional perspective on how organisations can scale CX with intelligence, trust, and alignment between technology and human experience.

Day 1

9:30

Fireside Chat: Quality Service, Made Simple: How Trade Me Delights Customers with AI-Powered CX

  • How to combine human expertise with the power of Zendesk AI Agents to resolve issues faster and build seamless customer experiences

  • How to implement AI Agents without losing the authenticity and trust that Kiwi's expect from Trade Me

  • How to optimise workforce management to drive operational excellence

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