Joydeep Nandi
Enterprise Manager – Customer Insights, Auckland Airport
Joydeep Nandi is Enterprise Manager – Customer Insights at Auckland Airport, where he leads initiatives to translate complex data into actionable strategies that elevate passenger and partner experiences. With a background in customer analytics, digital transformation, and operational improvement, Joydeep has worked across diverse industries to unlock business value through insight-led decision-making. At the Summit, he will share perspectives on how organisations can embed a culture of customer experience across teams—leveraging tools, practices, and leadership approaches that drive meaningful transformation from within.
Day 2
9:40
Panel: Leading Experience from Within: Building an Organisation that Thinks CX
Shifting culture beyond one department
Tools, rituals, and leadership practices for experience-first teams
Lessons from successful internal transformation