Anupama Wijesundara

Data Analytics Lead, Te Whanau O Waipareira

Anupama Wijesundara is the Data Analytics Lead at Te Whānau O Waipareira, where he leverages data-driven insights to support innovation in service delivery and community impact. With a strong background in data science, analytics, and customer-focused problem solving, Anupama specialises in turning complex data into actionable strategies that improve both organisational performance and end-user experience. At the Future CX Summit, he will contribute to the discussion on how real-time data can empower frontline teams to act quickly, build trust, and create meaningful customer interactions at scale.

Day 2

9:50

Panel: Using Real-Time Data to Elevate Every Interaction

Turning live customer signals into in-the-moment support and escalation
Aligning data use with agent workflows to drive faster, better outcomes
How contact centres can use customer data in real-time without breaching trust or privacy
What leading teams are doing differently in 2025