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Angela Canton

Customer Experience Manager, NZ Couriers

Angela Canton is Customer Experience Manager at NZ Couriers, where she is driving the integration of digital channels and live chat into a traditionally logistics-focused service environment. With a strong background in learning and development, Angela brings a people-first perspective to digital transformation—helping teams adapt to new technologies while maintaining authentic, human-centred service. At the Future CX Summit, Angela will join a panel exploring how to reimagine the role of contact centre agents for a more meaningful, sustainable, and growth-focused future.

Day 1

4:30

Panel: Agent Experience Reimagined: Winning in a Tough Talent Market

  • Rebuilding the role - What does the agent of 2026 look like?

  • Repositioning the contact centre agent as a growth contributor, not a script reader

  • Redesigning job structures to support more meaningful, sustainable work

  • What younger and diverse talent actually value in CX careers

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